Bank of Nigeria (CBN) has released designated phone numbers and emails for bank customers to report cash scarcity at the automated teller machines (ATMs).
This was contained in a circular issued on Tuesday, jointly signed by Solaja Olayemi, the CBN acting director of currency operations, and Isa-Olatinwo Aisha, CBN acting director of branch operations.
The CBN statement said customers should also report difficulties encountered while withdrawing cash over the counter at any commercial bank nationwide
The step also addressed growing complaints by Nigerians over the non-availability of naira notes at several ATMs.
The situation was linked to the effects of the cashless policy implemented by the apex bank in 2022.
The CBN statement reads: “General Public Reporting: Members of the public who are unable to obtain cash over the counter or through ATMs at DMBs, are encouraged to report these instances using the designated reporting channels and format provided below.
“This will assist CBN in addressing issues hindering the availability of cash and further improve currency circulation.”
“To make a report of a bank branch or ATM not dispensing cash, the CBN said affected customers are to provide the relevant details which include, “account name/name of the DMB/amount /time and date of Incident(s) amongst others via the following dedicated channels”.
“Phone Call: Designated phone number(s) of the CBN branch in the state where the incident(s) occurred,” the apex bank said.
“Email: or send an email of the incident to the designated email address for the state in which the incident(s) occurred.”
